JumpTrack®


ExactLoad™

Technical support can be reached at:
USA: jumptracksupport@ecisolutions.com or call us at 1-800-366-4778
UK: Customer Web Portal or call us at +44 (0) 333 123 0444

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Support Alert for TLS1.0 End of Support

We will be ending support of TLS1.0 on June 1, 2018. Any Android device running a version of Android before 4.4W after June 1, 2018 will not be able to communicate with the servers. For more information about this change, please see below.

What is TLS?
Transport Layer Security (TLS) is a cryptographic protocol designed for communication security. TLS is used in many applications.

What do I need to do before June 1, 2018?
Per prior email communications, we officially ended support for any device running any version of Android before 4.4W on January, 1, 2018. You must update your Android devices to version 4.4W or above.

What happens if I don't make this change before June 1, 2018?
You will no longer be able to communicate with the servers.
JumpTrack and ExactLoad are trademarks of ECI Software Solutions, Inc.